We believe cancellation terms should be clear from the beginning. This policy explains when a cancellation request can be considered, how it should be submitted, and what happens when third-party services are involved.
Cancellation depends on when the request is received and whether project execution has already begun.
Cancellation requests should be sent to the Qnix Digital billing department or communicated directly to your Account Manager. A request becomes effective only after it has been reviewed and confirmed by the appropriate Qnix Digital team.
Cancellation requests are considered when they are made within 12 hours of placing the order, provided execution or project work has not already started.
Once project execution has started, a cancellation request may no longer qualify under the initial cancellation window. Work already performed, prepared, allocated, or initiated may therefore affect the cancellation outcome.
Qnix Digital is not responsible for cancellation terms, charges, commitments, availability, or losses associated with third-party services such as hosting, domain services, development resources, content services, software platforms, advertising platforms, or other external providers.
To avoid delays, provide your order or project details when submitting a cancellation request. Our team can then determine whether the request falls within the applicable cancellation conditions.
Contact billing or your Account Manager.
Timing and project status are reviewed.
The applicable team confirms the outcome.
When a project depends on third-party providers, those providers may have separate billing, cancellation, subscription, or commitment rules. Qnix Digital cannot override policies imposed by an independent service provider.
Send your request with the relevant project or order details so our team can review it without unnecessary back-and-forth.